Editions · Support · SLA
Four editions. One platform. Unlimited users.
Choose the departments you run today and switch on the rest later by licence. Every edition is installed on your own server, includes go-live services in year one, and is backed by a published support SLA.
DicoFlow PACS
Independent radiology practices
- DICOM archive & zero-install viewer
- Radiology worklists & reporting
- Report dispatch & sharing
- Advanced processing
Advanced imaging suite (add-on): cardiac & neuro
Request a quoteDicoFlow RIMS
Hospital chains, multi-branch radiology groups and regulated environments
- Everything in PACS
- Billing with GST & PC-PNDT register
- Compliance & FHIR interoperability
- SLA & workflow rules
Advanced imaging suite (add-on): cardiac, neuro, abdomen, vessel & lung
Request a quoteDicoFlow LIMS
Standalone clinical labs and pathology centres
- Laboratory workflow end to end
- Pathology & microbiology reporting
- Westgard QC & NABL registers
- Inventory & billing with GST
Advanced imaging suite (add-on): not applicable
Request a quoteDicoFlow LRIMS
Multi-department diagnostic centres needing complete workflow coverage
- Everything in RIMS and LIMS
- One patient, one bill across lab & imaging
- Unified dispatch and TAT
- All 14 modules
Advanced imaging suite (add-on): cardiac, neuro, abdomen, vessel & lung
Request a quotePrices are quoted per centre. No per-user, per-report or per-study fees — ever.
Compare
What each edition includes
All editions are the same application — modules are switched on by licence.
| Module | PACS | RIMS | LIMS | LRIMS |
|---|---|---|---|---|
| CorePatients, users, roles, audit, backups, updates | Included | Included | Included | Included |
| PACSDICOM archive, listeners and the browser viewer | Included | Included | — | Included |
| RadiologyTechnician and radiologist boards, reporting, templates | Included | Included | — | Included |
| Report DispatchPrint, booklets, WhatsApp, SMS, email, secure links | Included | Included | — | Included |
| Advanced ProcessingMPR, 3D, segmentation and quantitative engines | Included | Included | — | Included |
| CommunicationMessaging gateways, templates and notifications | Included | Included | — | Included |
| BillingGST invoices, payments, OTP-approved discounts, insurance pre-auth and the PC-PNDT Form F register | — | Included | Included | Included |
| Indian EnterpriseGST reporting, with e-invoicing and payment-gateway integration set up on request | — | Included | Included | Included |
| ComplianceFacility registration tracking, FHIR R4 and IHE-aligned interoperability | — | Included | — | Included |
| SLA & Workflow RulesSLA posture and rule-based assignment and notifications | — | Included | — | Included |
| LaboratoryOrders, collection, specimens, results, verification | — | — | Included | Included |
| Pathology & MicrobiologyReport layouts, sign-off chain, digital signatures | — | — | Included | Included |
| Lab QCWestgard rules, Levey-Jennings, QC release gate, NABL registers | — | — | Included | Included |
| Lab InventoryInventory and calibration registers, and sendouts to reference labs | — | — | Included | Included |
Swipe the table sideways to see every column.
Year one
Everything you need to go live — included
Your first year covers the licence, installation, interfaces, training, migration and priority support.
Unlimited users
Every PC in the centre, through a browser. No per-seat, per-report or per-study charges.
Installation & commissioning
Server set-up, DICOM ports and up to 3 modalities connected with C-STORE and Modality Worklist; printers and barcode labels configured.
3 analyzer interfaces
ASTM, HL7, serial or file-drop, with test-code mapping and live checks.
On-site training
2 days on site for every role, plus remote training sessions during the first month.
12 months of updates & priority support
Fixes, patches and version updates, with same-day response in business hours.
Master-data set-up
Service catalogue and rate lists, GST, letterhead and booklet branding, and the PC-PNDT Form F register.
Data migration
Migration of master data — patients, tests and rate lists — from your current system.
Backups & restore drill
Encrypted scheduled backups, local with optional offsite copy, and a verified restore drill.
From year two
Annual maintenance at a fixed rate
The rate is fixed in your contract — no surprise increases.
- Licence revalidation
- All bug fixes, security patches and version updates
- Business-hours remote support — same day when reports are blocked
- Annual health check with a restore check
- Minor analyzer and template re-mapping
- One hardware re-activation a year
Optional add-ons
Extend when you need to
- Additional analyzer interfaces (unidirectional or bidirectional)
- Advanced imaging suite — calcium scoring, stenosis & curved MPR, lung nodule, stroke & perfusion, brain volumetry, spine, bone density
- Additional branches
- Teleradiology module
- Referring-physician portal
- WhatsApp, SMS and email delivery set-up
- Historical data migration
- PostgreSQL + Redis upgrade
- Extra on-site days
- Priority support upgrade — extended hours, 4-hour SLA
- Additional patient-booklet quota
Support & SLA
A support commitment in writing
Remote-first support from the team that builds the product, with on-site visits as backstop. Unlimited requests.
Support hours
Mon–Sat, 9:00 AM – 7:00 PM IST, excluding published holidays
24×7 for P1
An emergency line for blocker incidents, any time of day
WhatsApp & email
A WhatsApp group for your site; every email becomes a ticket
Consented remote sessions
Logged remote sessions, only with your permission each time
| Priority | Meaning | Acknowledge | Restore / workaround | Updates |
|---|---|---|---|---|
| P1 · Blocker | Centre cannot operate, or any patient-safety or data-loss signal | 30 min in business hours · 60 min after hours | Fix, workaround or written action plan within 4 h | Hourly |
| P2 · High | A major function is impaired | 4 support hours | 1 business day | Daily |
| P3 · Medium | A minor function is impaired, with a workaround | Next business day | 3 business days | Twice weekly |
| P4 · Low | Questions, cosmetic issues, requests | 2 business days | Next scheduled update | On status change |
Swipe the table sideways to see every column.
Root-cause report for every P1
A written root-cause analysis within 5 business days — suitable for your NABL file. Patient-safety defects get an advisory within 72 hours and a verified hotfix within 5 business days.
Data protection commitments
A DPDP Act 2023 data-processor addendum, breach notification within 24 hours, and data returned in standard formats — SQL/CSV and DICOM — whenever you ask.
Proactive maintenance
Monthly remote health checks, a half-yearly LIS verification check and an annual timed restore drill with a certificate.
FAQ
Licensing and support questions
Get a written quote for your centre
Tell us your departments, modalities, analyzers and branches. We will send a clear proposal — edition, interfaces, training, go-live plan and support terms.